Incidencia: Bre-B – Posibles demoras y rechazos por intermitencias | Incident: Bre-B – Possible delays and rejections due to intermittence

Incident Report for Cobre -

Resolved

Estimados clientes,

Les informamos que la afectación externa atribuida a Credibanco (Bre-B / SPBVI), que generaba posibles demoras y rechazos por intermitencias en pagos Bre-B, ha sido resuelta.

Durante este periodo, algunas dispersiones Bre-B pudieron presentar demoras o rechazos intermitentes. A partir de este momento, el servicio opera con normalidad.

Agradecemos su comprensión. Ante cualquier inquietud, nuestro equipo se encuentra disponible.

Entidad: Credibanco (Bre-B / SPBVI)
Producto: Pagos Bre-B
Tipo: Afectación externa – resuelta

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Dear clients,

We would like to inform you that the external impact attributed to Credibanco (Bre-B / SPBVI), which was causing possible delays and rejections due to intermittence in Bre-B payouts, has been resolved.

During this period, some Bre-B payouts may have experienced delays or intermittent rejections. The service is now operating normally.

Thank you for your understanding. If you have any questions, our team is available.

Entity: Credibanco (Bre-B / SPBVI)
Product: Bre-B payouts
Type: External impact – resolved
Posted Oct 29, 2026 - 11:00 GMT-05:00

Investigating

Estimados clientes,

Les informamos que actualmente se presentan posibles demoras y rechazos por intermitencias en pagos Bre-B, debido a una afectación externa a Cobre, atribuida a Credibanco (Bre-B / SPBVI).

Durante este periodo, algunas dispersiones Bre-B pueden demorarse o ser rechazadas de forma intermitente.

El equipo técnico de Credibanco se encuentra trabajando en la estabilización. Les mantendremos informados ante cualquier novedad.

Entidad: Credibanco (Bre-B / SPBVI)
Producto: Pagos Bre-B
Tipo: Demoras y rechazos – afectación externa

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Dear clients,

We would like to inform you that Bre-B payouts through Credibanco (Bre-B / SPBVI) are currently experiencing possible delays and rejections due to intermittence, caused by an external impact on Cobre, attributed to Credibanco.

During this period, some Bre-B payouts may be delayed or intermittently rejected.

Credibanco's technical team is working on stabilizing the service. We will keep you informed of any updates.

Entity: Credibanco (Bre-B / SPBVI)
Product: Bre-B payouts
Type: Delays and rejections – external impact
Posted Oct 29, 2026 - 10:46 GMT-05:00
This incident affected: Colombia (BreB EXT).