Afectación externa – Alta tasa de rechazos en pagos Bre-B (Nequi) | External impact – High rejection rate on Bre-B payouts (Nequi)

Incident Report for Cobre -

Resolved

Estimados clientes, la afectación externa que generaba una alta tasa de rechazos en pagos Bre-B con destino a Nequi fue superada y el servicio opera con normalidad. Agradecemos su comprensión.
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Dear clients, the external impact causing a high rejection rate on Bre-B payouts to Nequi has been resolved and the service is operating normally. Thank you for your understanding.
Posted Nov 09, 2026 - 21:44 GMT-05:00

Investigating

Estimados clientes, se presenta nuevamente una alta tasa de rechazos en pagos Bre-B con destino a Nequi. Se trata de una afectación externa a Cobre, atribuida a Nequi como participante receptor; no se evidencia afectación con otras entidades. Les mantendremos informados.

Entidad: Nequi (participante receptor)
Producto: Pagos Bre-B
Tipo: Rechazos – afectación externa
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Dear clients, we are again seeing a high rejection rate on Bre-B payouts to Nequi. This is an external impact on Cobre, attributed to Nequi as the receiving participant; no impact has been observed with other entities. We will keep you informed.

Entity: Nequi (receiving participant)
Product: Bre-B payouts
Type: Rejections – external impact
Posted Nov 09, 2026 - 20:32 GMT-05:00
This incident affected: Colombia (Nequi EXT).