Alta tasa de rechazos en pagos Bre-B (Credibanco) | High rejection rate on Bre-B payments (Credibanco)

Incident Report for Cobre -

Resolved

Estimados clientes,

Les informamos que la afectación externa atribuida a Credibanco, que generaba una alta tasa de rechazos en pagos Bre-B, ha sido solucionada. Las transacciones se están procesando con normalidad.

Agradecemos su comprensión.

Entidad: Credibanco (Bre-B)
Producto: Pagos
Tipo: Rechazos – afectación externa

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Dear clients,

We would like to inform you that the external impact attributed to Credibanco, which was causing a high rejection rate on Bre-B payments, has been resolved. Transactions are being processed normally.

Thank you for your understanding.

Entity: Credibanco (Bre-B)
Product: Payments
Type: Rejections – external impact

Posted Nov 06, 2026 - 12:25 GMT-05:00

Investigating

Estimados clientes,

Les informamos que actualmente se presenta una alta tasa de rechazos en pagos Bre-B, debido a una afectación externa a Cobre, atribuida a Credibanco.

Durante este periodo, algunas transacciones Bre-B pueden ser rechazadas.

El equipo técnico de Credibanco se encuentra trabajando para solucionar la incidencia. Les mantendremos informados ante cualquier novedad.

Entidad: Credibanco (Bre-B)
Producto: Pagos
Tipo: Rechazos – afectación externa

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Dear clients,

We would like to inform you that Bre-B payments are currently experiencing a high rejection rate due to an external impact on Cobre, attributed to Credibanco.

During this period, some Bre-B transactions may be rejected.

Credibanco's technical team is working to resolve the incident. We will keep you informed of any updates.

Entity: Credibanco (Bre-B)
Product: Payments
Type: Rejections – external impact

Posted Nov 06, 2026 - 12:11 GMT-05:00

This incident affected: Colombia (BreB EXT).